Refund policy

At GlowNest Candle, we want every purchase to feel as comforting and satisfying as the gentle glow of candlelight itself. We understand that sometimes a product may not meet expectations or that unforeseen circumstances may require a return. This Return and Refund Policy explains how returns, refunds, and exchanges are handled for purchases made through GlowNestCandle.store.

By placing an order with our store, you agree to the terms outlined in this policy.

1. Return Eligibility

Customers may request a return within 30 days of receiving their order. To be eligible for a return, the item must meet the following conditions:

  • The item must be unused and in its original condition
  • The item must be returned in its original packaging
  • The item must show no signs of damage, use, or alteration
  • Proof of purchase or order confirmation must be provided

Because many of our candles are delicate decorative items, proper packaging is required when returning products to prevent damage during transit.

2. Non-Returnable Items

Certain products may not be eligible for return. These include:

  • Items that have been used or partially burned
  • Products that are damaged due to misuse or improper handling
  • Items returned without original packaging
  • Clearance or promotional items marked final sale

GlowNest Candle reserves the right to refuse returns that do not meet these criteria.

3. Damaged or Defective Products

If your order arrives damaged, defective, or incorrect, please contact us within 7 days of delivery. When submitting your request, please include:

  • Your order number
  • Photos of the damaged product
  • Photos of the packaging

Our support team will review the case and may offer one of the following solutions:

  • A replacement item
  • A refund
  • A store credit

We aim to resolve these situations quickly and fairly.

4. Return Process

To initiate a return, please contact our support team with the following information:

  • Full name
  • Order number
  • Reason for return

Once your request is approved, we will provide return instructions and the appropriate return address.

Customers are responsible for ensuring that returned items are securely packaged to prevent damage during shipping.

5. Return Shipping Costs

Unless the item arrived damaged or defective, return shipping costs are the responsibility of the customer.

Shipping costs from the original order are non-refundable, except in cases where an incorrect or defective item was sent.

We recommend using a trackable shipping service, as GlowNest Candle cannot guarantee that returned items will be received.

6. Refund Processing

Once a returned item is received and inspected, we will notify you regarding the approval of your refund.

If approved, refunds will be processed to the original payment method. Please allow 5–10 business days for the refund to appear in your account, depending on your payment provider.

7. Exchanges

We currently offer exchanges only for defective or damaged items. If you wish to exchange a product for a different design or scent, the original item must be returned first, and a new order may then be placed.

8. Late or Missing Refunds

If you have not received your refund within the expected timeframe:

  • Check your bank account again
  • Contact your credit card company
  • Contact your bank

Processing times can vary depending on financial institutions.

If the issue remains unresolved, please contact our support team.

9. Policy Updates

GlowNest Candle reserves the right to update this policy at any time to reflect operational or legal changes. Updated versions will always be posted on this page.